On this episode of The Ticket podcast, we discover the most effective methods to make sure your customer support representatives are totally bought-in as you transition to AI-first customer support.
Whereas nearly each CS chief is worked up about attempting AI they usually perceive a lot of the sensible steps concerned, they typically discover the massive problem is determining how you can take their crew alongside for the trip. Nevertheless it’s a vital first step if you’re going to efficiently undertake AI.
Right here, Intercom’s Senior Director of Human Help Bobby Stapleton and VP of Buyer Help Declan Ivory share their experiences main the Intercom Help crew via this era of change.
We additionally hear the attitude of Ben Peak, Director of Technical Help at Robin; Elli Neeld, Product Schooling Content material Creator at HoneyBook; and Carl Olsen, Common Supervisor of Operations at Sharesies.
All of them agree that getting buy-in out of your CS crew is essential. In case your help representatives don’t totally embrace the chance forward, you’ll by no means make any significant progress.
For those who get pleasure from our dialogue, try extra episodes of our podcast. You possibly can comply with on Apple Podcasts, Spotify, YouTube, or seize the RSS feed in your participant of alternative.
